Return & Refund Policy

Last Updated: September 21, 2026

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At The Prime Hookah, we want you to be satisfied with your purchase. This Return & Refund Policy applies to purchases made through our online store.

 

Returns

Returns are accepted within 30 days of delivery.

To qualify for a return, the product must be unused, unopened, and in its original condition and packaging, including all parts and accessories.

For health, hygiene, and safety reasons, used hookah products and opened products that have been used or exposed to smoking materials are not eligible for return, except where required by applicable law.

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly after delivery and provide your order number, description of the issue, and photos of the product and packaging.

After reviewing the claim, we may provide a replacement, refund, or other appropriate remedy.

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Refunds

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.

Original shipping charges are non-refundable unless the return results from a damaged, defective, or incorrect item, or where otherwise required by law.

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Return Shipping

Customers are responsible for return shipping costs for returns based on preference or change of mind.

If we confirm that an item was damaged, defective, or incorrectly shipped, The Prime Hookah will cover the applicable return shipping cost.

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Non-Returnable Items

Products that have been used, altered, damaged through misuse, or returned without their original components may not qualify for a refund.

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New York Law

This policy is intended to comply with applicable New York State and U.S. consumer protection laws. Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived.

 

Contact Us

To request a return, refund, or replacement, please contact The Prime Hookah using the contact information provided on our website.

Please include your order number and details about your request so we can assist you promptly.